Effective: 01 October 2017
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
The collection and use of data from a variety of sources are essential to our ability to provide our Services – and to help keep the Services safe. Data is critical in helping us to increase the safety of your transactions, and reduce the risk of fraud, money laundering, and other harmful activity.
We may use contact information from registered or non-registered users to send promotional products and information about Aqwire, the Site and/or on behalf of our partner companies.
If our company or our assets are acquired by another company, that company will possess the personally identifiable information collected by us.
NON-CUSTOMER SALES, SERVICE OR INFORMATION INQUIRIES
You consent to receive auto dialed calls from or on behalf of Aqwire at any number provided to Aqwire, whether such number is directed at a residence, a business, a wireless telephone, or otherwise. You understand that this consent is not a condition of purchasing the products and services offered by Aqwire.
To obtain an Aqwire Account you must provide contact information (name, address, phone number, and e-mail address) in addition to other personally identifiable information, including but not limited to, your social security number (we may use the last 4 digits provided to obtain and store the full social security number), driver’s license state and number, Employer Identification Number (Tax ID), and billing information.
HOW WE SHARE PERSONALLY IDENTIFIABLE INFORMATION WITH THIRD PARTIES
USE OF DEMOGRAPHIC AND PROFILE DATA
- a) verify an identity for compliance purposes;
- b) evaluate an application to use our Services;
- c) conduct manual or systematic monitoring for fraud and other harmful activity;
- d) respond to inquiries, send service notices and provide customer support;
- e) for audits, regulatory purposes, and compliance with industry standards;
- f) develop new products;
- g) send marketing communications;
- h) improve or modify our Services; and
- i) conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of, our business.
We also reserve the right to use aggregated personal data provided that those data do not relate to any individual.
We use and disclose personally identifiable information as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect your rights, privacy, safety or property; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age or income level). We may use this data to tailor your experience on the Site, providing you with content that we think you might be interested in — and to display content according to your preferences. We sometimes use contact data from our surveys to send you information about our company and/or promotional material on behalf of our partners. We never use personally identifiable information about your customers to contact them directly, nor do we share this data with any third parties.
For quality and training purposes, Aqwire may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with Aqwire, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning. In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with Aqwire. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
We may create anonymous records from personally identifiable information by excluding information (such as your name) that makes the information personally identifiable to you or one of your customers. We may use this anonymous information to direct future development, including but not limited to analyzing usage patterns so that we may enhance our services, and providing reports based on anonymous non-personally identifiable information. We reserve the right to use and disclose anonymous information to third parties, at our discretion.
DATA RETENTION POLICY AND MANAGING YOUR INFORMATION
We will retain personally identifiable information. for as long as you remain an active Aqwire Paid Account Holder and for a reasonable time thereafter. We may retain anonymized and aggregate data indefinitely.
We have a variety of obligations to retain the data that you provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. There may also be residual data that will remain within our databases and other records, which will not be removed.
Aqwire has security measures in place to protect against the loss, misuse and alteration of the information under our control, as described in our security page. We protect personal data with appropriate physical, technological and organizational safeguards and security measures.
Your personal data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As such we cannot give any warranty or assurance that the means where information is conveyed to us are safe, reliable or have integrity. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. More specifically, our server uses SSL (Secure Sockets Layer) security protection by encrypting your Personal Data including credit card number, name and address to prevent individuals from reading these Data as it travels over the Internet. The length of time we retain personal data outside our back up system varies depending on the purpose for which it was collected and used. This period may extend beyond the end of the particular relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary for audit or other accounting purposes. When personal data are no longer needed we have procedures either to destroy, delete, erase or convert it to an anonymous form.
OTHER DISCLOSURE OF INFORMATION
We may disclose your personally identifiable information to law enforcement, government officials, or other third parties when:
We are compelled to do so by a subpoena, court order or similar legal procedure;
We need to do so to comply with law or credit card rules;
We believe in good faith that the disclosure of personally identifiable information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Acceptable Use Policy.
You request or provide specific permission to share such information.
Because email communications are not always secure, please do not include credit card or other sensitive data (such as racial or ethnic origin, political opinions, religion, health, or the like) in your emails to us.
You may opt-out of receiving marketing communications from us and our partners by following the opt-out instructions we include in such communications.
You may request that your personal information be removed from all Aqwire systems. This request must be made in writing to the address provided below. Note that if you request removal of your personal information you will no longer have access to any existing Aqwire account and will not be able to use any Aqwire product or service.
By using this site, you signify your agreement and express consent to this Policy. Aqwire reserves the right to change this Policy at any time. Any changes will be posted so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Aqwire gives users the following options for changing and modifying information previously provided or collected and reviewing information currently on file. Send an email to Aqwire at firstname.lastname@example.org to initiate changes or modifications or to obtain a file for review. Note that Aqwire will require you to verify your identity prior to releasing any personal information.