Refunds are only issued when the product or service promised is not delivered, or when there is a double charge. Entitlement to refund is for a period of 180 days from bill payment/debit only. If 180 days have passed since the payment/debit, Aqwire cannot process the refund request. If request for refund is approved, the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment within a certain amount of days depending on the processing time of the bank or credit card company.


Follow these steps to monitor and track refunds processed by Aqwire:

1) Check with your credit card issuing bank or bank account if the refund is already reflected.

2) If the refund is not reflected yet, contact your credit card company, as it may take some time before your refund is officially posted.

3) Next, contact your bank to inquire about the refund. Like with card-issuing banks, it also takes time to process refunds.

4) If you have completed all of these steps and you still have not received your refund yet, please contact us at